Managing Notifications

The bello network monitoring Notification Feature is the method by which bello network monitoring notifies you when a sensor fails or has reached a certain threshold (i.e., failure, warning, timeout, success, etc.) as you have defined in the Sensor Details Window.

bello network monitoring distinguishes between 3 status types for a sensor:

·      OK (Green) means up and running

·      WARNING (Yellow) means one request has failed or the request time was above the warning threshold

·      DOWN (Red) means at least 2 requests have failed or were above the timeout threshold)

For each transition between these three status types bello network monitoring can be configured to send a notification.

bello network monitoring supports the following types of communication channels

·      Email

·      Pager

·      SMS messaging

·      ICQ notification

·      Local logging

·      Note: There are additional options if you use the Windows GUI (seeWindows GUI Options)

For very long downtimes you can optionally configure bello network monitoring to send an Escalation notification. This way you are notified when a sensor goes down and – when it does not come back up within a certain time – you will receive an additional notification.

To avoid receiving too many notifications for only very short failures or delays you can also set so-called latencies for your account. When latencies are set (a value in seconds) a notitication is only sent if the failure state takes longer than the latency.

For example one configuration could look like this:

·      Configure the latency for DOWN to 60 seconds

·      Configure the latency for Escalation to 300 seconds

·      Configure one notification just to send emails and ICQ message

·      Select this notification for UP and DOWN

·      Configure a second notification to additionally send an SMS/pager notification

·      Select this notification for ESCALATION

Now if a sensor goes down you will be notified via email and ICQ about 1 minute after a sensor goes down. If after 5 minutes the sensor is still down you will additionally receive a SMS/Pager notification, e.g. in case you are away from your email client

More:

Adding and Editing Notifications

Deleting Notifications

Pausing/Resuming Notifications

Testing Notifications

Notification Message Tags